Bring More Customer Service in Healthcare

Saturday December 27th, 2014

As the leading international health and beauty retailer in Asia and Europe, AS Watson Group (ASW) continues its heritage to provide our customers the best high street health services. In the midst of a festive season, ASW celebrates with two healthcare awards in Western Europe.

Awarded by the Central Bureau of Drugstores, Linda Harms, Chemist of Trekpleister Netherlands, was named the Best Self-Care Adviser 2014 in recognition of her in-depth knowledge and professionalism on self-medication advice. This is the second consecutive year that Trekpleister has won the title, underlining its unrivalled healthcare expertise in the market.

Earlier this year, Superdrug’s chemist attained the Pharmacy Innovation Award at the Pharmacy Clinical Congress Awards in UK. Meanwhile, Superdrug launched its first wellbeing store concept in Banbury this year as a symbol of its devotion to bringing new healthcare shopping experience to UK customers.

In Asia, the Group’s flagship health & beauty brand Watsons currently operates 4,000 stores with more than 1,000 pharmacies in 10 markets, providing personalised advice and counseling in medicine and personal care in a professional manner. In October this year, Watsons Hong Kong expands its scope of professional services by introducing Chinese Medicine Practitioner service in selective stores, enabling the brand as a one-stop-shop on healthcare, with also pharmacist and dietitian advices under one roof. Building on a team of strong healthcare professionals, Watsons has been voted as the No.1 Pharmacy/ Drugstore brand in Asia* for 6 consecutive years (2009-2014), making the brand a top-of-mind choice in the health category for the customers in Asian countries.

ASW started as a small dispensary in Canton, China back in 1828. From one store to 11,000 stores, ASW continues to build on its health strategy this year across its portfolio and is committed to further strengthen its health offers through a Customer 360 approach, bringing health products and services to customers both in-store and online.

Campaign Asia-Pacific “Asia’s Top 1,000 Brands” survey 2014 of over 6,000 respondents