The O+O strategy helps AS Watson retail brands to build close offline plus online connectivity with our customers.

Rewarding Experience

Our loyalty programmes go beyond earning rewards, it’s all about creating customer experience that our members can enjoy. For example, we offer region-wide privileges such as Asia One Pass, enabling loyal customers to enjoy local-member benefits when they shop with Watsons outside their home market in Asia.

While we are committed to bringing great experience to our 170 million members, it is also a powerful global community to live healthily together and do good for our community.

Your Privacy, Our Priority

The depth of our consumer understanding depends on the willingness to share personal data with us. The trust our customers place in us to keep their data secure, and to use it responsibly, is something we take very seriously.

We are transparent with customers and other stakeholders about the data we collect and why, who we share it with, and how long we keep it. They can depend on our company-wide policies and processes to safeguard their personal details, and to comply with data protection and privacy laws, including the GDPR in Europe. Our customers are given control over how any collected personal data is used or shared, by being able to change their data settings at any time.

We regularly review our data protection practices and ensure that privacy is built into everything we do.