AS Watson is always on the look-out for ways to better serve our customers, and adopting the latest and best technologies has proven effective and fruitful. In March, three of the Group’s online shops – Watsons, PARKnSHOP and FORTRESS – were among the first retailers to be accredited by Hong Kong Retail Management Association’s inaugural Quality e-Shop Recognition Scheme. The brands went through a series of comprehensive assessments before being recognised as quality e-shops that uphold industry-wide standards and best practices for online retailing in Hong Kong.