Shone in the latest SRA (Singapore Retail Association) Service Excellence Awards (EXSA), Watsons Singapore was recognized as the No. 1 Health & Beauty Retailer in Singapore and won the 2nd place of the Best Retailer Award. Stepping into its 20th anniversary, the EXSA is a national award that recognizes entrepreneurs & individuals who have delivered outstanding service. It seeks to encourage service excellence, develop service models, inspire service staff to scale new heights and raise the prestige of a career in services.
Sharene Goh, a Senior Pharmacist at Watsons Novena Square, achieved the SRA Service Superstar Award, the highest honor in the EXSA presentation ceremony. The Judges were impressed by her passion and effort to help a tourist who was suffering from a heart condition but had lost his medication. Ms Goh’s exemplary performance and positive work attitude earned her the top service staff award in Singapore retail industry.
